Privacy Policy

Last Updated: January 2026  |  Version: 2.1

1. Overview and Scope

This Privacy Policy ("Policy") describes how joz178 ("we", "us", "our", "the Company") collects, uses, stores, and protects the personal information of users ("you", "your", "User", "Player") who access or interact with the joz178 online gaming platform available at https://joz178.cam (the "Platform", "Website", "Service").

This Policy applies to all personal data processed in connection with your use of joz178, including data provided during account registration, identity verification (KYC), payment transactions, customer support interactions, and general use of the Platform. It covers all users accessing joz178, with particular reference to players based in Indonesia.

We are committed to handling your personal data responsibly, transparently, and in accordance with internationally recognized data protection principles. Please read this Policy carefully. If you do not agree with how we handle personal data, please do not use the Platform.

2. Definitions

For the purposes of this Privacy Policy, the following definitions apply:

• "Personal Data" means any information that directly or indirectly identifies a natural person, including name, identification number, location data, or online identifiers.
• "Processing" means any operation performed on personal data, including collection, storage, use, disclosure, or deletion.
• "Data Controller" refers to joz178, which determines the purposes and means of processing personal data.
• "Data Processor" refers to third parties that process personal data on behalf of joz178 under a contractual relationship.
• "KYC" (Know Your Customer) refers to the identity and age verification process required prior to account activation and withdrawals.
• "Cookies" means small text files stored on your device by a website that track browsing behavior and preferences.
• "Consent" means a freely given, specific, informed, and unambiguous indication of agreement to data processing.

3. Categories of Personal Data We Collect

joz178 collects the following categories of personal data, limited to what is necessary for the stated purposes:

Data Category	Specific Data Points	Purpose
Identity Data	Full name, date of birth, nationality, KTP number, photograph	Account registration, KYC verification, age verification
Contact Data	Email address, phone number, residential address	Account management, customer support, notifications
Financial Data	Bank account details (BCA, BRI, BNI, Mandiri), e-wallet IDs (OVO, DANA, GoPay), transaction history	Deposit and withdrawal processing, fraud prevention, AML compliance
Verification Documents	KTP Nasional scan, proof of address, selfie with ID	KYC compliance, regulatory requirements, fraud prevention
Gaming Activity Data	Bet history, game sessions, win/loss records, bonus usage	Account management, responsible gaming monitoring, dispute resolution
Technical Data	IP address, device type, browser type, operating system, session logs	Security, fraud detection, platform optimization
Communication Data	Support chat transcripts, email correspondence, WhatsApp messages	Customer service, dispute resolution, quality assurance
Marketing Preferences	Opt-in/opt-out status, preferred communication channel, promotional history	Sending relevant promotions and offers with your consent

4. How We Collect Your Personal Data

We collect personal data through the following channels:

4.1 Directly From You

• Registration: When you create an account on joz178, you provide identity and contact information.
• KYC Submission: You upload identity documents and verification photographs as part of the account verification process.
• Financial Transactions: You provide bank account or e-wallet details when making deposits or requesting withdrawals.
• Customer Support: When you contact our support team via live chat, WhatsApp, or email, we collect communication records.
• Surveys and Feedback: If you participate in optional surveys or provide feedback, we collect the information you submit.

4.2 Automatically

• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect technical data about your device and browsing behavior on our Platform.
• Server Logs: Our servers automatically record access logs including IP addresses, access times, and pages visited.
• Gaming Platform: Your gameplay activity, including bets placed, games played, and session duration, is automatically recorded.

4.3 From Third Parties

• Payment Processors: We receive transaction confirmation data from payment processors and Indonesian banks to verify deposits and withdrawals.
• Identity Verification Providers: We may use third-party KYC services to verify the authenticity of documents you submit.
• Fraud Prevention Services: We may receive risk signals from fraud detection partners to protect the integrity of the Platform.

5. How We Use Your Personal Data

joz178 uses your personal data for the following purposes:

• Account Management: Creating, maintaining, and administering your joz178 account, including processing deposits and withdrawals.
• Identity Verification: Conducting KYC checks to verify your identity and age (21+ requirement for Indonesian users) in compliance with regulatory standards.
• Service Delivery: Providing access to games, sports betting, live casino, and all other Platform features.
• Financial Transactions: Processing deposits via BCA, BRI, BNI, Mandiri, and other payment methods, and processing withdrawal requests.
• Legal Compliance: Meeting obligations under anti-money laundering (AML), counter-terrorist financing (CTF), and other applicable regulations.
• Fraud Prevention: Detecting, investigating, and preventing fraudulent transactions, account abuse, and other unauthorized activity.
• Responsible Gaming: Monitoring gaming patterns to identify potential problem gambling behaviors and proactively offering support tools.
• Customer Support: Responding to inquiries, resolving disputes, and providing technical assistance in Indonesian and English.
• Platform Improvement: Analyzing usage patterns to improve platform performance, game selection, and user experience.
• Marketing Communications: Sending promotional offers, bonus notifications, and relevant updates to users who have consented to receive marketing communications.
• Security: Protecting the Platform and its users from unauthorized access, cyber threats, and data breaches.

6. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contractual Necessity: Processing required to fulfill our contract with you — providing gaming services, processing transactions, and managing your account.
• Legal Obligation: Processing required to comply with legal and regulatory requirements, including KYC verification, AML obligations, and age verification.
• Legitimate Interests: Processing for fraud prevention, security monitoring, platform optimization, and responsible gaming initiatives, where our interests do not override your fundamental rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit, freely given consent. You may withdraw consent at any time.

7. Data Sharing and Disclosure

joz178 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients, strictly limited to what is necessary:

7.1 Service Providers

We engage third-party service providers who assist us in delivering our services. These include payment processors (for handling BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay transactions), KYC verification providers, cloud infrastructure providers, analytics services, and customer support platforms. All service providers are bound by data processing agreements that restrict how they may use your data.

7.2 Regulatory Authorities and Law Enforcement

We may disclose personal data to government authorities, regulators, law enforcement agencies, or courts where required by applicable law, court order, or regulatory obligation. This includes reporting to financial intelligence units in connection with AML obligations.

7.3 Fraud Prevention and Security

We may share data with fraud prevention networks and cybersecurity partners to protect the integrity of the Platform and prevent financial crime. Such sharing is conducted on a need-to-know basis under strict confidentiality arrangements.

7.4 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all assets of joz178, your personal data may be transferred to the acquiring entity. We will notify you of such a transfer and ensure the successor entity is bound by equivalent data protection obligations.

8. Cookies and Tracking Technologies

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These enable login sessions, security features, and basic navigation. They cannot be disabled without impairing the Service.
• Performance Cookies: Collect anonymized data about how users interact with the Platform (pages visited, time spent, errors encountered) to help us improve service quality. No personally identifiable information is collected by these cookies.
• Functional Cookies: Remember your preferences, such as language settings, account display options, and previously visited pages, to deliver a more personalized experience.
• Analytics Cookies: Used to understand aggregate user behavior and improve platform performance. Data is processed in aggregate form and does not identify individual users.

8.2 Managing Cookies

You can manage cookie preferences through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive warnings before cookies are set. Please note that disabling certain cookies may impair your ability to use some features of the joz178 Platform. Strictly necessary cookies cannot be disabled via your cookie preferences as they are required for the Service to function.

9. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law or regulatory mandate. The following retention periods apply:

• Account Data: Retained for the duration of your account's existence, plus a minimum of 5 years following account closure to meet regulatory requirements.
• KYC Documents: Retained for a minimum of 5 years from the date of submission, in accordance with AML regulations applicable to licensed gaming platforms.
• Financial Transaction Records: Retained for a minimum of 5 years from the date of the transaction.
• Customer Support Communications: Retained for 3 years from the date of the interaction, or longer if related to an ongoing dispute or investigation.
• Technical Logs (IP addresses, session data): Retained for 12 months unless required for an active investigation.
• Marketing Preferences: Retained until you withdraw consent or request deletion, subject to legal hold requirements.

When data is no longer required, it is securely deleted or anonymized so that it can no longer be attributed to an identifiable individual.

10. Security Measures

joz178 implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or alteration:

• SSL/TLS Encryption: All data transmitted between your device and joz178 servers is encrypted using bank-grade TLS (Transport Layer Security) protocols.
• Data Encryption at Rest: Sensitive personal data and financial records are encrypted in storage using industry-standard AES-256 encryption.
• Access Controls: Personal data is accessible only to authorized joz178 personnel who require it to perform their duties, enforced through role-based access controls and multi-factor authentication.
• Network Security: Our infrastructure is protected by firewalls, intrusion detection systems, and regular vulnerability assessments.
• Staff Training: All joz178 employees who handle personal data receive regular training on data protection obligations and security practices.
• Incident Response: We maintain a documented data breach response procedure. In the event of a breach that poses a risk to your rights, we will notify affected users and relevant authorities within the timeframes required by applicable law.

Despite these measures, no internet transmission or electronic storage method is 100% secure. We encourage you to protect your account by using a strong, unique password and enabling any available two-factor authentication.

11. Your Data Rights

As a user of joz178, you have the following rights regarding your personal data. To exercise any of these rights, contact our Data Protection team at [email protected] with the subject line "Data Rights Request":

12. Minors and Underage Users

joz178 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. Users must be at least 21 years of age to register, deposit, or access any gaming services on joz178, consistent with Indonesian regulations regarding adult gambling activity.

Age verification is conducted as part of the KYC process for all users. If we discover that personal data has been collected from a person under 21 without verifiable parental consent, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has accessed joz178 or provided personal data, please contact us immediately at [email protected].

13. International Data Transfers

joz178 operates with a global technology infrastructure, which means that your personal data may be transferred to, stored in, or processed in countries outside Indonesia. Where such transfers occur, we ensure that adequate safeguards are in place to protect your data at a level equivalent to the protections described in this Policy, including through contractual clauses, data processing agreements, and adherence to internationally recognized data protection frameworks.

By using joz178, you acknowledge and consent to the transfer of your personal data to our servers and those of our third-party service providers, which may be located outside Indonesia.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform features. When we make material changes, we will notify you by email (to the address on your account) and by posting a prominent notice on the Website. The updated Policy will indicate the new effective date at the top of this document.

Your continued use of joz178 following notification of changes constitutes acceptance of the revised Privacy Policy. If you do not agree with the changes, you should stop using the Service and may request account closure.

15. Contact Us and Data Protection Inquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by joz178, please contact us through the following channels:

• Email: [email protected] (subject line: "Privacy Inquiry" or "Data Rights Request")
• Live Chat: Available 24/7 through the joz178 Website to registered users
• Response Time: We aim to acknowledge all privacy inquiries within 2 business days and resolve them within 30 calendar days

Our customer support team includes Indonesian-speaking agents who can assist with privacy inquiries. Support is available 24 hours a day, 7 days a week, with priority response during peak hours (18:00–23:00 WIB).